Dealing with Conflict: a toolkit to identify and resolve workplace conflict

Engineering context

Whenever groups of people work together, there will be conflict. Unresolved conflict can create a negative environment and unnecessary stress on all concerned. Once people understand a few foundational principles about what causes conflict and what is required to address it, then teams can deal with workplace conflict in a healthy, productive way.

This webinar aims to unpack and address the fundamental reasons for conflict, as well as provide the skillset and steps required so that you can feel confident dealing with conflict in your workplace.

By the end of this session you'll be able to easily identify impending conflict and reduce the need to escalate by applying appropriate steps and tools.

Learning outcomes

  • Recognising and addressing the 5 main underlying source of a conflict
  • Learning the conflict reframe for high performing teams
  • How to develop the 4 key abilities you need to successfully resolve a conflict
  • Tips on how to deal with difficult people
  • 5 conflict resolution steps using an interest based approach

Dealing with Conflict: a toolkit to identify and resolve workplace conflict


Participants rated this webinar 4.74 out of 5 stars.

Missed the live webinar?

This webinar was recorded and is available to watch through Engineers Australia’s new online streaming platform, EA On Demand. View the webinar >>

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$ 59.00 - Non-member
$ 50.15 - EA member
For postal registrations, please download the pdf version of our registration form here.
If you are unable to attend the above dates, please contact to discuss upcoming dates.

We can deliver this webinar exclusively to you and your organisation. For groups of 10 or more we provide cost-effective, customised and outcome-focused in-house training.

Find out more about how we can help you and your team by completing an enquiry form or calling us on +61 3 9321 1700.

Is this course for you?

This webinar is open to everyone in the engineering profession and is particularly relevant to those new to managing teams or projects.

Delivered via Webinar

Designed in collaboration with our industry facilitators and education experts, EEA Webinars focus on modules from our most popular face-to-face training courses. Content has been carefully crafted to deliver targeted and achievable learning outcomes within the hour and the sessions are interactive to keep you engaged.

Webinar platform - Zoom

These sessions run through Zoom. Once you register for a webinar, you will receive the unique Zoom link 24 hours before the webinar is scheduled to begin.

We suggest that you download the Zoom Desktop Client to ensure you can fully participate in the webinar. If you view the webinar through the Zoom web browser or via a phone or tablet device you may not be able to participate in the interactive elements such as answering polling questions. 

Please read through the following information on Zoom to ensure you are prepared for the webinar:

Your facilitator for this course

Alison Jardie is a professional facilitator and coach, a psychologist and a Master Practioner in Neuro Linguistic Programming (NLP). She has over 20 years’ experience working with groups and individuals in a learning and development context. Alison has been responsible for leading large teams and organisational interventions, as well as designing and implementing successful, innovative and award-winning developmental programs.

More Information

Full Course Outline