Do you lose critical knowledge when experienced staff leave?
Engineering organisations know that many of their highly experienced staff are at or near retirement age. Further, engineers are in demand and experts of all ages are on the move. Loss of expert staff dilutes capability and may compromise business continuity for teams and the firm.
A critical question emerges: ‘Are we at risk of losing critical knowledge?’
Few firms can answer the question with confidence. At risk capability has not been specified; risks have not been quantified; ways to transfer hard-to-write-down knowledge are poorly understood; knowledge retention plans are rare; and succession planning approaches often have very limited impact.
This one-day course provides a practical and proven approach to mitigating knowledge risk. It comprises on-the-job tools and techniques developed in and for engineering settings.
Please use this form to contact us
or call +61 3 9321 1700
We can bring this course direct to you and your organisation. For groups of six or more we provide cost-effective, customised and outcome-focused in-house training.
Find out more about how we can help you and your team by completing an enquiry form or calling us on +61 3 9321 1700.
This course is aimed at engineering leaders and experts, practice managers and risk managers. Upon completion, participants will understand knowledge risk in engineering firms, apply two approaches to identifying knowledge risk, use processes to prioritise relative risk, identify high priority knowledge to be transferred from expert to other staff and more.
Dr Kate Andrews has focussed on preventing knowledge loss and improving knowledge value for more than a decade. Her processes and methods have been developed for and refined in engineering firms. Her interest is in practical tools and techniques that can be applied effectively. In her consulting practice, Kate’s areas of specialisation are knowledge risk mitigation, knowledge strategy and improving knowledge processes in projects.
Kate’s practical experience is complemented by a PhD in knowledge management (QUT 2000) and university lecturing in this field in Australia and overseas. She has also developed and taught knowledge retention subjects in the Executive Masters of Complex Project Management through QUT.
She has a special interest in knowledge retention in project-based organisations. Kate was a member of the national committee that developed Australia’s original Knowledge Management standard (AS5037 – 2005) now being superseded by draft international standard ISO/DIS30401.
Identifying knowledge risk
Deciding WHAT to transfer from experts
Deciding HOW to transfer from experts
Developing your Knowledge Risk approach