Do you lose critical knowledge when experienced staff leave?
Engineering organisations know that many of their highly experienced staff are at or near retirement age. Further, engineers are in demand and experts of all ages are on the move. Loss of expert staff dilutes capability and may compromise business continuity for teams and the firm.
A critical question emerges: ‘Are we at risk of losing critical knowledge?’
Few firms can answer the question with confidence. At risk capability has not been specified; risks have not been quantified; ways to transfer hard-to-write-down knowledge are poorly understood; knowledge retention plans are rare; and succession planning approaches often have very limited impact.
This one-day course provides a practical and proven approach to mitigating knowledge risk. It comprises on-the-job tools and techniques developed in and for engineering settings.
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We can bring this course to you and even customise the content so that it’s applicable specifically to your work group and industry context.
Find out more about how we can help you and your team with your asset management skills by filling out an enquiry form or calling +61 3 9321 1700.
This course is aimed at engineering leaders and experts, practice managers and risk managers. Upon completion, participants will understand knowledge risk in engineering firms, apply two approaches to identifying knowledge risk, use processes to prioritise relative risk, identify high priority knowledge to be transferred from expert to other staff and more.
Dr Kate Andrews has worked for over a decade in this rapidly changing specialisation. She is an organisational psychologist who was awarded her PhD in 2000 (QUT) for her influential research on psycho-social factors influencing knowledge sharing in an eminent Australian medical research and development consortium.
Kate has lectured at Masters’ level in knowledge management and intellectual capital development for universities in Australia and Asia, as well as leading executive master classes in these topics in Singapore, Malaysia, India and Hong Kong.
In her consulting practice, Kate’s areas of specialisation are knowledge risk mitigation, knowledge strategy and improving knowledge processes in projects. Kate was a member of the national committee that developed Australia’s Knowledge Management standard (AS5037 – 2005).
Identifying knowledge risk
Deciding WHAT to transfer from experts
Deciding HOW to transfer from experts
Developing your Knowledge Risk approach