Customer service is increasingly becoming a vital business issue as organisations realise the benefits of an integrated, strategic customer service management system for providing effective customer support. Customer service staff can respond positively and effectively by developing a structured approach to client calls, particularly in difficult situations.
This course is recognised for Continuing Professional Development (CPD) by Engineers Australia (EA) in accordance with EA CPD Guidelines.
This course will enable you to:
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We can deliver this course in house along with more than 20 other courses and programs.
By using our in-house training service you gain the benefits of:
We can help plan the professional development of the engineers in your organisation, business unit or department.
This course is tailored for all individuals who are interested in identifying ways to improve their quality of customer care and want to understand how to turn complaints into opportunities.
Christina Katopis is a highly-experienced and dynamic facilitator, with over 17 years of training and consulting experience across numerous sectors. She has worked with both public and private organisations throughout Australasia and was employed as a Senior Training Consultant for Reuters Asia. In this role, she delivered corporate training programs to staff throughout Asia.
Christina has the following qualifications:
Christina is regarded as a knowledgeable, interactive and enthusiastic facilitator. She has an immensely loyal client base in a wide range of industries. Her style is participative, engaging and enjoyable. Her approach to facilitating encompasses key adult learning principles. She actively ensures all materials presented are relevant to participants’ work situations.
This course covers the following topic areas: